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Virtual IT Services

Move from an in-house IT management model to a lean and powerful outsourced managed IT model without missing a beat. The ShareTech team walks alongside you and your overburdened IT staff to provide expert network management, troubleshooting, and strategic IT coaching to your business.

Network Management

ShareTech can enhance your network security and improve your team’s efficiency with our network management services. Our expert team harnesses the latest technology to protect your network and keep your team up and running.

Our team provides proactive monitoring and threat detection with 24/7, continuous monitoring of your network and connected hardware. This helps us find and mitigate potential threats, such as malware, phishing attacks, and unauthorized users, before they can wreak havoc on your network. Our proactive approach ensures your systems and software are regularly updated and patched against emerging threats.

With virtual network management services, it is easy to scale and adapt our services to your changing needs. ShareTech’s flexible tools and nimble IT professionals can meet your business’s new requirements without significant new investment in new infrastructure, if any is needed at all.

If you’re in a regulated industry, ShareTech has your back on compliance. We are familiar with common industry regulations and how they affect your network management and security. ShareTech’s solutions help to keep your network compliant with NIST, HIPAA, and other required regulations.

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Expert Troubleshooting

ShareTech’s virtual IT services include expert troubleshooting support. Our experts are here to support you and your team and resolve any issue that may threaten productivity.
What’s the best way to troubleshoot an IT issue? Prevent it from happening in the first place, of course. ShareTech provides 24/7 continuous monitoring of your network to identify potential issues and resolve them before they become problems for you and your team.
While most troubleshooting issues are minor, they cause major headaches in lost work time, missed deadlines, and employee frustration. ShareTech’s help desk support provides a resource to your staff so they can report the issue, get it resolved, and move on with their work day. Our team works hard to resolve issues quickly and effectively so they don’t happen again.
We log all troubleshooting issues and responses. Why? Having a record of past issues and how they were resolved helps us prevent similar issues from arising in the future. In the rare case they do happen again, our log will help us quickly diagnose and resolve the issue.
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Strategic IT Coaching

Want to take your business to the next level using the latest technologies to automate processes and support your team? We can help with that. We provide strategic IT coaching with our virtual IT services to help you move your business forward while managing IT risk and staying ahead of the competition.
Your business’s IT infrastructure should help your business grow, not hold it back. When you’re developing your business goals, work with us to ensure you align your technologies with your goals. This could include adopting more mobile devices, updating workstations, or providing more technologies to support remote work. Whatever your goals, ShareTech is here to help your technology keep pace with your vision.
Strategic coaching with ShareTech encourages innovation. We stay on top of emerging technologies so we can recommend new tools that can give you an edge over your competition. These tools may help your team work smarter, provide a better customer experience, or make your operations more efficient.
Ready to grow? Be sure your technology is ready to grow with you. ShareTech’s strategic IT coaching ensures you have the network and the tools that can scale with your business as it grows. We’ll keep you informed of any potential threats to your network as you grow your business, helping you manage risk and its costly consequences.
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IT Services FAQs

ShareTech provides comprehensive IT services that support your team’s productivity and your business’s profitability. We work with you to find the right technology solutions for your operations, from hardware, software, and application sourcing and configuration to remote backup of your data, continuous monitoring, and 24/7 helpdesk support.
Simply put, if it is connected to your network, we can manage it! We support both Windows and Mac operating systems. Our experienced team has seen it all and will be able to expertly support your IT needs, whatever your existing technology.
Getting the IT support you need shouldn’t be difficult. At ShareTech, we keep it simple by charging a monthly fee that covers all of our services. Our fee is based on the number of workstations and servers we support for you. Our monthly billing model makes it easy for you to track your IT spending and predict future IT costs.
Yes! We love working alongside internal IT teams to help them focus on their high-value tasks. ShareTech can provide day-to-day management and continuous monitoring so your IT team can focus on strategic activities that will better utilize their expertise and time.
ShareTech can completely resolve the vast majority of issues by telephone or remote access. However, we are committed to resolving the root cause of your issue. If our best effort at remote resolution does not solve the problem, we will make an onsite service call. Some maintenance procedures also require a visit to your location.

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