Keep Your IT Running at Its Best
Proactive management that prevents problems before they happen. Technology doesn’t break on a schedule, but it almost always gives warning signs before it goes down. Sustain is the third pillar of ShareTech’s managed IT model, where we go beyond fixing what’s broken and focus on keeping your network healthy, current, and reliable every single day. Through continuous monitoring, automated maintenance, and lifecycle planning, we make sure your IT quietly does its job so your team can stay focused on theirs.
Performance Monitoring
Your network works around the clock, and so do we. ShareTech monitors your servers, workstations, firewalls, switches, and access points 24/7 using enterprise-grade tools that track performance, availability, and resource usage in real time.
Compliance
ShareTech deploys and manages a fully integrated security stack that maps directly to the six core functions of the NIST Cybersecurity Framework (Govern, Identify, Protect, Detect, Respond, Recover). Every tool we put in place is purpose-built to satisfy one or more NIST control areas:
- Identify with RMM and asset inventory tools for continuous visibility into every device, user, and system.
- Protect with next-gen antivirus, EDR, MFA, encryption, and patch management to actively defend endpoints, identities, and data.
- Protect with firewalls, DNS filtering, email security, and network segmentation to secure the pathways your data travels.
- Detect with SIEM and 24/7 monitoring to detect threats across endpoints, networks, identities, and cloud platforms in real time.
- Respond with automated alerting, EDR isolation, and incident response playbooks to contain and remediate threats quickly.
- Recover with immutable, AirGap-protected backups with tested restores to ensure rapid recovery from any disruption.
To remain NIST-compliant, you don’t just need all the tools, you need to prove they’re working. ShareTech delivers the documentation, evidence, and reporting your business needs to demonstrate due diligence to your auditors, regulators, cyber insurance carriers, and customers, including:
- Asset and inventory reports (devices, users, software, and licenses)
- Vulnerability scan and remediation reports (showing risk identification and resolution)
- Patch compliance reports (verifying systems stay current and supported)
- Access and identity reports (MFA adoption, privileged accounts, sign-in risks)
- SIEM and monitoring reports (security events, alerts, and response actions)
- Backup and recovery reports (verifying data is protected and restorable)
- Quarterly Business Reviews (QBRs) (summarizing overall security posture and NIST alignment)
Hardware
Server Maintenance
Our server maintenance services keep your infrastructure performing its best so your servers have the resources and stability needed to prevent bottlenecks, performance issues, and costly downtime for your team. To strengthen your security posture, we implement layered protections including next-generation antivirus, multi-factor authentication for privileged accounts, application allowlisting, storage controls, and proactive firewall management. Together, these measures defend your servers against intrusion, reduce overall risk, and provide the reliable foundation your business depends on.
Server backup and maintenance services are a vital layer of protection for your business that provide continuity in the event of a server failure or other unexpected disruption. ShareTech protects your critical data and system configurations with secure, encrypted offsite backups that minimize data loss and accelerate recovery, so your team can get back to work quickly. To further strengthen resilience against cyber threats, we verify backups weekly and protect them with an air gap strategy that helps safeguard them from attackers. In addition, we routinely apply essential software updates to resolve bugs, improve performance, and reinforce your servers against emerging security risk to keep your environment stable, secure, and resilient.
IT disaster planning gives your business a clear, structured response in the event of a major technology disruption. Whether the cause is a catastrophic fire or flood that damages critical hardware or a cyberattack that severely impacts your systems, ShareTech helps you prepare with a comprehensive disaster recovery plan. This plan outlines the roles, responsibilities, and steps your team and ours take to restore operations, recover critical systems, and get your network back up and running as quickly and efficiently as possible.